First purchase
Read the buying walkthrough and the price hub to confirm the tier, cycle and delivery flow.
- ·Prices and plans: /price
- ·Buying walkthrough: /buy
- ·FAQ: /faq
Help centre: payment, delivery, lookup and refund entry points
Pick the entry that matches your situation: first purchase → the buying walkthrough; paid but no credential → delivery & queueing; need the order → the lookup page; refund or safety help → support@getgpt.homes. Always include the order number and payment email, and never send credentials.
Paid but no credential yet
Check the order status and queue progress, then confirm the email address you used.
- ·Order lookup: /query
- ·Verification notes: /verify
- ·Service and stock status: /status
Need a human
Email support@getgpt.homes with the order number, payment time, payment method and redacted screenshots. Replies usually arrive within 24 hours.
FAQ
Payment succeeded but the order cannot be found?
Make sure you are using the GL order number and the exact email from checkout. If it still fails, send the payment time, amount and method to support so it can be matched.
How long does the restock queue take?
It depends on restocking. The order page shows the queue position, and the system delivers in payment order without you needing to re-order.
How soon do I get the credential after paying?
With stock available the system assigns it automatically, usually within minutes. Without stock your order queues and the order page shows the position; restocks are delivered in payment order.