FAQ: how to order, how fast delivery is, and how refunds work

Ordering needs only a delivery email: pay by card through Stripe, and delivery is automatic when stock is available. Out-of-stock items queue in payment order. Look up any order with the order number and email you paid with, and undelivered orders are refunded under the store policy. The sections below group the most common questions.

Ordering and payment

Pick a tier and cycle, enter your email, then pay on the Stripe checkout page.

  • ·No account password, verification code or recovery code is ever required.
  • ·Save the order number (starting with GL) shown after checkout.
  • ·Prices and stock come from live product data at checkout.

Delivery and queues

Every item ships automatically; queued orders fill in payment order.

  • ·In stock: a credential is assigned within minutes and shown on the order page.
  • ·Out of stock: the order joins the restock queue and shows its position.
  • ·The delivery is also sent to the email you paid with.

Lookup and after-sales

Use the order number and email on the lookup page; undelivered orders follow the refund policy.

  • ·A Stripe receipt or PaymentIntent id cannot be used on this site — only the GL order number works.
  • ·Orders that cannot be delivered are normally refunded the same day.
  • ·Delivered credentials cannot be returned.

FAQ

Which payment methods are supported?

Card payments through the Stripe checkout, charged in US dollars. What appears on the Stripe page is exactly what is supported for your region.

Where do I find my order number?

It appears on the order page after checkout and is also emailed to you; it starts with GL. Stripe ids can not be used for lookup.

Where does the queue position come from?

Out-of-stock orders enter a restock queue ordered by payment time. The order page shows the position and the wait time.

Can I order with someone else's email?

Use an inbox you will keep — both order lookup and support rely on the order number plus that exact email.