How to reach us
Email is the primary support channel for every request.
- ·Support email: support@getgpt.homes
- ·Order lookup: /query
- ·Verification notes: /verify
Contact: support email and response times
Support is support@getgpt.homes, usually answered within 24 hours. For order questions, check the order page first and include the order number and payment email in your message. Never send passwords, verification codes or full credentials by email.
What to include
Include the minimum needed to identify the order; keep everything sensitive out.
- ·Needed: order number, payment email, payment time, redacted screenshots.
- ·Never send: passwords, verification codes, recovery codes, full credentials.
- ·Content corrections need the page URL and an official source.
Response times
Usually within 24 hours. Refunds and multi-party checks can take longer, and progress is shared by email.
FAQ
Is there live chat?
Email is the main channel. If approached elsewhere, verify identity with the order number and beware of impersonation.
What do I need to look up an order?
The order number (starting with GL) and the email you paid with. Only that pair can open the order page.
Can a failed top-up be refunded?
Orders that cannot be delivered are handled under the store policy and normally refunded the same day. A delivered credential cannot be returned, so double-check the tier and cycle before paying.